Key Responsibilities:

• Develop, implement, and improve operational and customer services processes for the digital wallet business to improve efficiency, customer satisfaction and managing costs.
• Work closely with partnerships and distribution team to ensure operations from customers, network (agent/merchants) are working smoothly.
• Guarantee with your team the well performances of network operations including funding/refunding, manage the services operations from 3rd party partners, reconciliations, settlement.

• Work directly with business teams to identify operational pain points and provide workable solutions.
• Align compliance, legal, finance and other departments for key processes to manage

overall digital wallet operations.

• Ensure high levels of quality and customer experience through designing efficient

support processes and procedures.

• Provide oversight of digital wallet operations including the client service team and act as a point of escalation for both the team
• Minimize operational losses and failures by taking proactive measures to response to matters arising; identify and manage forward looking risks within the digital wallet operations.

• Develop a digital wallet training plan to enhance staff knowledge of the product.
• Creating reports detailing operational status, performance metrics, and identifying trends that may impact future performances